Warranty and Policies

Shipping Policy

Doctors - Free Inbound shipping! You have several convenient options when shipping your cases; choose from our local courier service in areas where applicable, FedEx, or UPS. We will provide you with complimentary airbills, packing materials, and boxes. This policy does not apply to overnight deliveries, weekend pickups, or insurance coverage. In these situations, which, are at doctor's request, or for accounts outside the Continental U.S., Oral Arts will bill your account for any additional shipping charges that were incurred. For your free shipping kit, within Continental US, please call our marketing department toll-free at 1-800-354-2075.

Financing - Oral Arts offers you the convenience of a monthly open account on all of your casework. Invoices are sent with cases and statements are mailed on the last business day of the month. The statement balance is due and payable by the fifteenth of the following. A service charge of 1.5% per month (annual rate of 18%) will be applied to any unpaid balance. Any costs associated with collecting an unpaid balance, including legal fees, will be charged to the customer. Accounts with outstanding balances of over 45 days will be converted to a C.O.D. basis.


Limited Warranty and Zirconia Lifetime Warranty/Limitation of Liability

Limited Warranty/Limitation of Liability: Oral Arts Laboratories ("the lab") warrants that all dental devices (a "device") are made according to your specification and approval in the belief that the device will be useful and makes no other warranties including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. This Limited Warranty and Limitation of Liability ("Agreement") will be extended with the presentation of a verified proof-of-purchase, which includes an original invoice number/date, patient's name and the original model. This limited warranty extends only to the original purchaser of a device, is not transferable, and does not extend to patients or other individuals and/or entities to whom the device(s) is/are sold, implanted, inserted or delivered. Subject to the return of a device that is placed and then fails due to defects in materials or workmanship, the lab will repair or remake the device without charge or for a partial charge based on original invoice price, at the lab's option, as follows:

  1. Zirconia restorations are warrantied for the life of the patient originally receiving the restoration from the date of placement. This limited lifetime warranty shall apply to the original purchaser only and is not transferable. Porcelain to metal restorations, metal free restorations, all metal restorations, single-unit inlays, onlays, and screw-retained titanium or zirconia abutments (excluding abutments with angulations greater than 20 degrees), up to seven years;
  2. dentures and partials but excluding immediate dentures, up to one year;
  3. Removable and fixed orthodontic appliances, thermoformed appliances, acrylic temporaries, acetyl resin appliances, immediate dentures, flippers, surgical and radiographic guides, and all other dental devices for up to 30 days. Splints up to 6 months, TrueSplint 3D Printed Splint up to 30 days. Sleep apnea devices are covered up to 1 year, SomnoDent appliances are not covered by warranty.
  4. Flexible partials up to 6 months only if 5mm or more of Vertical Dimension of Occlusion exists.
  5. Screw-Retained Acrylic Hybrid, Zirconia Hybrid, and BioLogic Hybrid will be remade at no charge due to poor fit only if the prosthesis does not fit the model and the model has been returned with the prosthesis for remake.  Lab is not liable for all other costs of adjustment, repair and replacement of the device. If the prosthesis breaks during the delivery appointment and the lab's screw-retained hybrid protocol for verification jig was not followed, warranty is voided.  Screw-Retained Acrylic Hybrid up to 30 days for failure of acrylic or denture teeth, titanium bar against breakage up to 5 years. Zirconia Hybrid against breakage of Zirconia up to 5 years. Trilor PMMA Hybrid warranty for up to 5 years. BioLogic Hybrid internal bar structure failure up to 3 years, individual crowns up to 7 years, composite gingival up to 1 year. This warranty does not apply if the models were not verified using an intra orally luted verification jig.  Except where prohibited by law, the lab will not be liable for any loss or damages arising from the use of a device, whether direct, indirect, special, incidental or consequential, regardless of the theory asserted, including warranty, contract, negligence or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 90 days from the date of delivery. The lab does not guarantee the performance of independent carriers. Oral Arts will only accept returns of implant parts on un-opened packages with the product in its original condition. The parties to this Agreement mutually agree to waive any and all class actions in favor of mandatory individual arbitration of all claims arising out of, or related to, this Agreement. Any controversy or claim arising out of, or relating to, this Agreement, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association. The place of the arbitration shall be Huntsville, Alabama and Alabama state law shall apply.  (Updated: 6-18-2024)